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GMind Privacy Policy

Learn how GMind collects, uses, protects, and manages information for students, parents, teachers, and schools.

Effective July 21, 2025 Last updated from supplied policy files Contact info@gmind-edu.com
01

Overview

Effective Date: July 21, 2025 Last Updated: July 21, 2025 Contact: info@gmind-edu.com

GMind (“GMind,” “we,” “our,” or “us”) is an educational game platform designed to support learning through interactive digital experiences for students ages 6–15. This Privacy Policy explains how we collect, use, store, share, and protect personal information when students, parents, teachers, and school administrators use the GMind mobile application, website, dashboard, and related services collectively referred to as the “Services.”

We are committed to protecting children’s privacy. GMind collects student information only for educational, account management, safety, reporting, and platform functionality purposes. We do not sell student personal information, and we do not use student personal information for targeted advertising.

This Privacy Policy is intended for parents, legal guardians, teachers, schools, and administrators. It also explains rights available under applicable privacy laws, including the Children’s Online Privacy Protection Act (“COPPA”), the General Data Protection Regulation (“GDPR”), and other relevant privacy and data protection laws.

02

Who Uses GMind

GMind is used by:

  • Students, including children under 13, who access educational games and learning experiences.
  • Parents or legal guardians, who may create accounts, manage student profiles, make payments, and review educational progress.
  • Teachers, who may assign educational games, monitor progress, and support classroom learning.
  • School administrators, who may manage school-level access, classrooms, reports, and educational outcomes.
03

Children’s Privacy Commitment

GMind is designed for children and educational use. Because some GMind users are under 13, we take children’s privacy seriously.

For students, including students under 13:

  • We collect student profile information only when authorized by a parent, legal guardian, school, or teacher acting under appropriate school authority.
  • We use student information only to provide the educational Services.
  • We do not sell student personal information.
  • We do not use student personal information for targeted advertising.
  • We do not allow third-party advertising networks to collect student data through the student experience.
  • We limit internal access to student data to authorized personnel who need it for support, security, educational operations, or technical maintenance.

Where required by law, we obtain verifiable parental consent before collecting personal information from children under 13. In school-based use cases, a school may authorize collection and use of student information on behalf of parents where legally permitted, but only for educational purposes.

04

Information We Collect

A. Information Collected About Students

When a student uses GMind, we may collect and maintain a student profile. Depending on how the account is created by the parent, teacher, or school, this may include:

  • Student Profile Information
  • Student full name.
  • Age or date of birth.
  • Grade level.
  • School or classroom affiliation.
  • Parent, teacher, or school account connection.
  • Student group, class, or assigned learning path.
  • Access code or student ID generated by GMind or assigned by the school.
  • Profile settings or learning preferences where applicable.
  • Login and Access Information
  • Pre-generated alphanumeric access code.
  • Code activation and usage status.
  • Device binding status.
  • Account access history.
  • Gameplay and Educational Progress Data
  • Time spent in games or learning activities.
  • Scores and performance results.
  • Events, missions, or levels completed.
  • Game attempts and progress history.
  • Learning activity timestamps.
  • Skills practiced.
  • Educational achievement indicators.
  • Teacher or parent assignments.
  • Progress reports and learning analytics.
  • Device and Security Information
  • App Install ID.
  • Device identifier used to bind a student profile or access code to a specific device.
  • Basic technical logs needed for security, fraud prevention, debugging, and service reliability.

Device identifiers are used for security, account protection, and platform integrity, including preventing unauthorized sharing or misuse of student access codes. We do not use student device identifiers for targeted advertising or cross-app tracking.

B. Information Collected from Parents or Legal Guardians

When a parent or legal guardian creates or uses a GMind account, we may collect:

  • Full name.
  • Email address.
  • Phone number.
  • Physical address.
  • Account login information.
  • Student profile information provided by the parent.
  • Payment-related information.
  • Purchase and subscription history.
  • Student access management information.
  • Communication preferences.
  • Support messages or requests sent to GMind.

Payment information is processed securely through third-party payment providers such as Paymob and, where applicable in the future, Apple In-App Purchases. GMind does not intentionally store full credit card numbers.

C. Information Collected from Teachers

When a teacher creates or uses a GMind account, we may collect:

  • Full name.
  • Email address.
  • Phone number.
  • School affiliation.
  • Assigned grade levels.
  • Classroom or group information.
  • Student profile information created or managed by the teacher where authorized.
  • Game assignments.
  • Student access codes generated or managed by the teacher.
  • Educational reports and dashboard activity.
  • Support messages or requests sent to GMind.

D. Information Collected from School Administrators

When a school administrator uses GMind, we may collect:

  • Full name.
  • Email address.
  • Phone number.
  • School name and affiliation.
  • Administrative role.
  • School account settings.
  • Teacher and classroom management activity.
  • Student profile information managed by the school.
  • Student access code management activity.
  • School-level reporting and analytics.

E. Automatically Collected Technical Information

When users access GMind, we may automatically collect limited technical information, such as:

  • Device type.
  • Operating system.
  • App version.
  • IP address.
  • Browser or app environment.
  • Crash logs.
  • Error logs.
  • Security logs.
  • Date and time of access.
  • General usage and performance information.

We use this information to operate, secure, maintain, debug, and improve the Services.

05

How We Use Information

We use the information we collect for the following purposes:

A. To Provide the Educational Service

  • Create and manage student profiles.
  • Allow students to access assigned games.
  • Personalize assigned learning experiences.
  • Track student learning progress.
  • Generate educational reports.
  • Allow teachers, parents, and schools to review student performance.
  • Support classroom and home-based learning.

B. To Manage Accounts and Access

  • Create and manage parent, teacher, and school accounts.
  • Create and manage student profiles.
  • Generate and validate student access codes.
  • Bind student access to authorized devices for security.
  • Prevent unauthorized access or misuse.

C. To Process Payments

  • Process subscriptions, purchases, invoices, and related payment activity.
  • Manage payment confirmations and receipts.
  • Support refunds or billing inquiries where applicable.

D. To Communicate with Parents, Teachers, and Schools

  • Send account-related messages.
  • Send educational service updates.
  • Send payment or subscription notices.
  • Respond to support requests.
  • Send important policy, security, or administrative notices.

E. To Improve and Protect GMind

  • Monitor performance and reliability.
  • Fix bugs and technical issues.
  • Improve educational content and user experience.
  • Protect against fraud, abuse, unauthorized access, and security incidents.
  • Comply with legal and regulatory obligations.
08

How Student Data Is Shared

Student data is shared only with authorized parties who need access for educational purposes.

Student profile information and educational progress data may be visible to:

  • The student’s authorized parent or legal guardian.
  • The student’s assigned teacher.
  • Authorized school administrators.
  • GMind personnel who need access to provide support, security, educational operations, or technical maintenance.

We do not publicly display student data.

We do not sell student data.

We do not share student data with third parties for targeted advertising.

09

Third-Party Service Providers

We use trusted third-party vendors to operate, secure, and support GMind. These vendors may process limited information only as needed to provide services to GMind.

Our current vendors include:

Used for hosting, cloud infrastructure, and data storage.

  • DigitalOcean

Used for secure payment processing.

  • Paymob

May be used in the future for subscription or purchase processing within Apple platforms.

  • Apple In-App Purchases

Used for SMS messaging, verification, or service-related notifications.

  • Unifonic

Used for email delivery and service-related communications.

  • SendGrid

These vendors are required to handle data confidentially and use it only to provide services to GMind. They are not permitted to sell student data or use student data for targeted advertising.

10

No Sale of Student Data and No Targeted Advertising

GMind does not sell student personal information.

GMind does not use student personal information for targeted advertising.

GMind does not create advertising profiles for students.

GMind does not allow third-party advertising networks to collect student information through the student experience.

11

Payment Information

Payments may be processed through Paymob or, in the future, Apple In-App Purchases.

Payment providers may collect and process payment details directly, such as:

  • Card information.
  • Billing information.
  • Transaction identifiers.
  • Payment confirmation details.

GMind does not intentionally store full credit card numbers. Payment processing is handled by secure third-party payment providers according to their own privacy and security practices.

12

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information, especially student information.

These safeguards may include:

  • Secure hosting environments.
  • Access controls.
  • Authentication controls for parent, teacher, and administrator accounts.
  • Limited internal access based on operational need.
  • Encryption where appropriate.
  • Monitoring for unauthorized access.
  • Secure payment processing through third-party providers.
  • System logs for security and troubleshooting.
  • Regular review of security practices.

No online service can guarantee absolute security. However, we work to protect data from unauthorized access, loss, misuse, alteration, or disclosure.

If we become aware of a security incident that affects personal information, we will take appropriate steps as required by applicable law.

13

Data Retention

We keep personal information only for as long as necessary to provide GMind Services, support educational reporting, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

Student Data

Student profile, gameplay, and educational progress data is retained for as long as the relevant parent, teacher, or school account remains active, or as needed for educational reporting.

We may delete or anonymize student data when:

  • A parent requests deletion.
  • A school requests deletion.
  • The account is closed.
  • The data is no longer needed for educational purposes.
  • Retention is no longer legally required.

Parent, Teacher, and School Data

Parent, teacher, and school account data may be retained for the duration of the account relationship and for a reasonable period afterward where needed for:

  • Billing records.
  • Legal compliance.
  • Dispute resolution.
  • Security logs.
  • Accounting and tax obligations.

Where possible, we anonymize or aggregate data so that it no longer identifies a specific individual.

14

Parent Rights

Parents and legal guardians have the right to:

  • Know what information we collect from their child.
  • Review their child’s information.
  • Request correction of inaccurate information.
  • Request deletion of their child’s information.
  • Refuse further collection or use of their child’s information.
  • Withdraw consent where consent is the legal basis for processing.
  • Ask us to explain how their child’s information is used and shared.

To make a request, contact:

info@gmind-edu.com

We may need to verify the identity and authority of the requesting parent or guardian before fulfilling the request.

15

GDPR Rights

Where GDPR applies, users may have the following rights:

  • Right of access.
  • Right to rectification.
  • Right to erasure.
  • Right to restrict processing.
  • Right to data portability.
  • Right to object to processing.
  • Right to withdraw consent where processing is based on consent.
  • Right to lodge a complaint with a supervisory authority.

Because GMind involves children’s data, we handle rights requests involving student data with special care and may require verification of parental authority, school authority, or legal authorization.

To exercise GDPR rights, contact:

info@gmind-edu.com

16

School Use and Educational Records

Where GMind is provided through a school, the school may control certain student profile creation, classroom setup, and educational reporting.

Schools are responsible for:

  • Obtaining any required parental permissions where applicable.
  • Informing parents about the school’s use of GMind.
  • Ensuring GMind is used for authorized educational purposes.
  • Managing teacher and administrator access appropriately.
  • Providing accurate student information only where necessary for educational use.

GMind processes student data only to provide the educational Services requested by the school, teacher, parent, or administrator.

17

International Data Transfers

GMind may use service providers located in different countries. As a result, personal information may be processed or stored outside the country where the user lives.

Where required by applicable law, we use appropriate safeguards for international data transfers, such as contractual protections, vendor commitments, and other lawful transfer mechanisms.

18

Children Ages 13–15

GMind is designed for students ages 6–15. For students aged 13–15, we still apply privacy-protective practices, including limiting data use to educational purposes, avoiding targeted advertising, and not selling student personal information.

Where local law requires parental consent or school authorization for students above 13, GMind will follow the applicable requirement.

19

Cookies and Similar Technologies

GMind may use limited cookies, app storage, software development tools, or similar technologies to:

  • Keep users signed in.
  • Maintain app functionality.
  • Secure accounts.
  • Remember preferences.
  • Measure app performance.
  • Diagnose errors and crashes.
  • Improve service reliability.

We do not use cookies or similar technologies in the student experience for targeted advertising.

20

Communications

We may send parents, teachers, and school administrators service-related communications, such as:

  • Account notices.
  • Access code messages.
  • Payment confirmations.
  • Subscription notices.
  • Security alerts.
  • Educational reports.
  • Support responses.
  • Policy updates.

Where marketing communications are sent, users may opt out where required by law. We do not send marketing emails directly to students.

21

User Responsibilities

Parents, teachers, and school administrators are responsible for:

  • Keeping account login credentials secure.
  • Providing accurate student information only when necessary.
  • Sharing student access codes only with authorized students.
  • Ensuring students use the correct access code.
  • Not sharing unauthorized student information through the Services.
  • Contacting GMind if they believe an account or access code has been misused.
22

Account Deletion and Data Requests

Parents, teachers, and schools may request deletion of account information or student data by contacting:

info@gmind-edu.com

We will respond within a reasonable period and in accordance with applicable law.

Some information may be retained where necessary for legal, accounting, security, fraud prevention, or dispute-resolution purposes.

23

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will provide notice through appropriate means, such as:

  • In-app notice.
  • Email notice to parents, teachers, or school administrators.
  • Website notice.
  • Dashboard notice.

The updated Privacy Policy will include a new “Last Updated” date. Continued use of GMind after an update means the Services will be governed by the updated Privacy Policy, except where additional consent is required by law.

24

Contact Us

For questions, privacy requests, parental rights requests, or data protection concerns, contact us at:

GMind Support Team Email: info@gmind-edu.com

25

Summary for Parents and Educators

GMind may collect student profile information, gameplay data, and educational progress data to provide learning experiences and reporting. Student data is used only for educational, security, support, and platform operation purposes. GMind does not sell student data and does not use student data for targeted advertising. Student data is shared only with authorized parents, teachers, school administrators, trusted service providers, and GMind personnel who need access to operate or support the Services.

Parents may contact GMind at info@gmind-edu.com to review, delete, or stop further collection of their child’s data.